FR Group was born in 1986, as a Chilean company dedicated to offering insurance solutions to its clients. Its founder, Francisco Rodriguez Aguirre, an expert in public transport, laid the foundations of a solid relationship with the unions of the time, which has evolved until today, allowing the company to be the main manager of protection in public transport in Santiago and regions. . Over time, FR Group evolved and expanded the team of professionals, printing a seal of excellence, which, led by Francisco Rodriguez Bustos, has built a broad and solid portfolio of clients in various areas, and today positions it as the second largest capital broker Chileans in the country.
“In FR Group there is a specialized area to meet the specific requirements of public transport and people, with a team of technicians and professionals who offer fast and efficient solutions to our clients. In addition, we support your serious claims with lawyers for civil and criminal trials. We have a service protocol with SLA or indicators that force us to provide solutions in claims in less than 24 hours ”, explains the Executive Director.
In 2020 the company added two new complementary business areas: to provide a better and more complete service to its clients, FR Group Investment, which is dedicated to providing financial advice and project financing; and FR Group Assets, which is responsible for the administration and purchase of assets.
Francisco Rodríguez comments that, “due to our demand to provide the best service and to our long-term sustainable relationship with our portfolio, we have a growth rate of over 15% per year in new clients and a retention rate close to 100% in matters of public transport; rural, urban, interprovincial. My role as Executive Director of FR Group allows me to be in close, direct and personalized contact with our clients ”.
Ultimate pride
Today the company has more than 130 executives distributed in its offices in the north, center and south of the country. insurance ”. The numbers in the other holding companies are equally powerful: in FR Group Investment financing for more than 300 million dollars has been structured, while in FR Group Assets, they manage assets for 60 million dollars.
“My greatest pride is the trajectory of 35 years, my father Francisco Rodríguez, who died six years ago; He was the creator of this company and had the ability to create deep ties with his clients, a seal that I inherited and have managed to pass on to the different teams, which translates into the best customer retention rate and growth above the market average ”, he highlights.
Given these good results, the Executive Director of the company, comments that there is always the challenge of staying among the top one and for this the culture of Continuous Improvement has been installed in the company, and the pillars are in the constant training of the team, implementing the technological improvements available in Chile and the world, installing software that allows the customer to view their requirements online with a single click, to save valuable time. “Also, we are interested in surprising the market, and innovating with new products and services, without neglecting the proximity and speed that characterizes us.”
Today, under the purpose of “We make it simple” they seek that the client feels comfortable and safe when working with FR Group. The company wants to offer a comprehensive service to both large, medium and small companies in Chile and Latin America.
“The world has shown us that new challenges always come, and at FR Group we are vigilant and attentive to them, with a quick response and reaction capacity to reach the best solutions. We want to continue maintaining long-term relationships and for our clients to dedicate themselves to their businesses, because we take care of the protection, financing and administration ”, emphasizes the executive.